Return & Exchanges
Our policy lasts 14 days. If 14 days have gone by since you received your purchase we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
Perishable goods such as food, flowers, newspapers or magazines cannot be returned.
We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Sale Items
- Gift cards
- Personalized items
- Custom made items
- Some health and personal care items like facemasks, scrub caps and alike products
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@scrub-supply.com.
scrub-supply B.V.
I.B.R.S. / C.C.R.I. # 60201
6438 XV OIRSBEEK
The Netherlands.
Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
scrub-supply B.V.
I.B.R.S. / C.C.R.I. # 60201
6438 XV OIRSBEEK
The Netherlands
A prepaid return label is included in your order. Shipping costs that you pay yourself are not refundable. Your first return or exchange within the European Union is free, after this €10,- return costs will be charged. For returns or exchanges from outside the European Union, a reshipment fee of €10,- will be charged. If you receive a refund, the cost of the return will be deducted from your refund.
If you are shipping an item over €75,-, you should consider using a trackable shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.