translation missing: en.scrubby.shipping_delivery
We ship worldwide.
We offer two types of shipping. We offer Worldwide free standard shipping by Deutsche Post DHL PRIORITY on all orders over 75 euro, included is basic tracking and signature for receipt. Below 75 euro we offer this shipping for as low as 4.95 euro.
Secondly we offer DHL International Premium shipment, the costs depend on the region and are shown as an option at checkout. All DHL International Premium Shipments are insured up to 500 euro.
Returns from within the European Union are also free of charge the first time
Returns from outside the EU or after first time exchange the return shipment costs of 10 euro will be charged or discounted on the refund.
Al orders that are in before 13:00 hours (central European time) from items in stock are shipped the same day. All orders on holidays/weekends or after 13:00 hours (central European time) orders get shipped the next business day. Products that are in backorder are shipped usually within 2 weeks. With Standard shipping delivery is between 3 to 5 business days within the EU and 10-14 on destinations outside the EU. With International Premium Shipping delivery takes 2-4 business days within the EU. All orders shipped outside the European Union are depending on customs clearance, therefore shipping times are longer (14-20 working days).
Exchange and Returns
We offer a 100% satisfaction guarantee with absolute hassle free returns. Included in your order is a return form, please follow the instructions and use the return labels that are provided. For more information check our page exchanges & returns or contact us via Chat, WhatsApp at +1714 408 7707 or E-mail us at firstname.lastname@example.org.